Terms of Service

1. Who we are and what these terms cover

CodeKarma ("CodeKarma", "we", "us") designs, builds, and maintains websites for small businesses and private practices, including therapists and counselors. These terms apply when you use thecodekarma.com and when you hire CodeKarma for a project or a monthly plan.

If you sign a proposal or statement of work with CodeKarma, that document sits alongside these terms. Where the two disagree, the signed proposal wins.

2. Proposals and scope

Every project starts with a written proposal that lists the pages, features, price, and expected timeline. Work that is not in the proposal, such as extra pages, new integrations, or a change in direction after design approval, is quoted separately and only starts once you agree to it.

3. Fees and payment

• Initial build. Build plans are a one-time fee. Unless your proposal says otherwise, a deposit is due before work begins and the balance is due before the site goes live.
• Monthly plans. Host, Care, and Partner plans are billed monthly in advance. You can cancel at any time. Cancellation takes effect at the end of the current billing month, and partial months are not refunded.
• Third-party costs. Domain registration and renewal are billed at the registrar's price. Paid tools such as scheduling software, email, premium fonts, or plugins are paid by you, ideally on accounts in your name.
• Late payment. If an invoice is more than 14 days overdue, CodeKarma may pause work or maintenance until it is paid.

4. What we need from you

• Content, images, logins, and feedback in reasonable time. Delays on your side can move the launch date.
• Confirmation that you own, or have permission to use, everything you send us, including text, photos, logos, and testimonials.
• Accurate information about your business. You are responsible for professional claims on your site, such as licenses, credentials, specialties, insurance, and fees.

5. Reviews, launch, and fixes

Your proposal sets out the review rounds. The site launches once you approve it. After launch, your plan includes a fix period (14 days on Launch, 30 days on Studio) for defects in what CodeKarma built. New features and content changes after launch are covered by a monthly plan or quoted separately.

6. Ownership

Once your project is paid in full, you own the finished website, including its design, the content written for you, and the code made specifically for your site. CodeKarma keeps ownership of its pre-existing tools, templates, and code libraries, and gives you a permanent, royalty-free license to use them as part of your site. Open-source software included in your site remains under its own license.

CodeKarma may show your finished site as a client reference or in its portfolio. Tell us in writing if you would rather it not be shown, and we will remove it.

7. Hosting, domains, and third-party services

Your site depends on outside providers such as hosting platforms, domain registrars, content management tools, scheduling platforms like SimplePractice, and email services. Wherever possible these accounts stay in your name. CodeKarma is not responsible for outages, policy changes, data loss, or price changes on services it does not control, but will help you resolve issues that affect your site.

8. Monthly maintenance plans

Each plan covers the items listed on the pricing page. Included hours do not roll over to the next month. Requests beyond your plan are quoted before work starts. If you stop a plan, the site stays yours and CodeKarma will help hand over access to your accounts and files.

9. Therapy and healthcare practices

CodeKarma builds marketing websites. Unless we sign a separate Business Associate Agreement, CodeKarma is not a HIPAA business associate and does not receive, store, or process protected health information.

Contact forms on the sites we build are meant for general inquiries, not clinical details. Intake, scheduling, payments, and messages with clients should go through your own HIPAA-compliant tools, such as your EHR or practice-management platform. You are responsible for meeting your own licensing board, advertising, and privacy rules.

10. Search, accessibility, and results

CodeKarma follows current good practice for on-page SEO, performance, and accessibility (including WCAG guidance). No one can guarantee search rankings, traffic, inquiries, or full compliance with any accessibility law, and content added after launch can affect all of these.

11. Warranties and limitation of liability

Apart from what these terms and your proposal state, services are provided "as is". To the fullest extent the law allows, CodeKarma is not liable for indirect, incidental, or consequential losses, such as lost profits, lost clients, or lost data. CodeKarma's total liability for any claim is limited to the amount you paid CodeKarma for the service involved in the 12 months before the claim.

12. Ending a project

Either side can end a project with written notice. You pay for the work completed up to that date, and CodeKarma hands over the work that has been paid for.

13. Using this website

The content on thecodekarma.com is general information about CodeKarma's services. Please do not misuse the site, attempt to disrupt it, or use the contact form to send spam.

14. Changes to these terms

CodeKarma may update these terms from time to time. The "Last updated" date at the top shows when they last changed. Signed proposals keep the terms that applied when they were signed, unless both sides agree otherwise.

15. Governing law

These terms are governed by the laws of the United States and of the state where CodeKarma is based, without regard to conflict-of-law rules.

16. Contact

Questions about these terms? Email business.shehjad@gmail.com or use the contact page.